Return & Exchange Policy

In accordance with consumer protection legislation, you may exercise your right to return purchased products without incurring any penalty and without the need to provide any reason, by informing MCPorta within fourteen (14) days from the date on which you received them from mcporta.com.

In accordance with consumer protection legislation, the right to return may be exercised by employing one of the following methods of your choice: i) use of the Return Form (consistent with the form that has been standardized in accordance with consumer protection legislation) which is available online in the Customer Care area, and which should be wholly completed in order to obtain a return number (the Vendor will send you an e-mail confirming receipt of the return request made through the Return Form); ii) use of the Form (consistent with the form that has been standardized in accordance with consumer protection legislation), duly completed in all fields; iii) sending the Vendor another declaration explicitly stating your decision to withdraw from the contract, without prejudice, in this latter case, to your pre-existing responsibility to prove that the return right was exercised in a proper, timely manner.

Return items must be shipped back to MCPorta within fourteen (14) days from the date on which you informed the Vendor of your decision to withdraw from the contract.

The products may be returned by dispatching the package through a  shipping agent of your choice. According to consumer protection legislation, you will have to pay the costs of returning the goods.

In accordance with consumer protection legislation, the right to return is excluded in the event that you purchased customised or personalised products.

I. Terms and Conditions of Return in Accordance with Consumer Protection Legislation

If you want to cancel the purchase of your product in accordance with our policy and obtain a refund, in order to assist us in issuing your refund as quickly as possible, we ask that you do the following:

a. within fourteen (14) days of receipt of the products please correctly fill in and submit: the Return Form in the Customer Care area or, as an alternative, you may also fill out and send this form or send another declaration to the Vendor, including by registered mail, which explicitly states your decision to withdraw from the contract.

b. make sure that you take reasonable care of the products and that they have not been used, worn, modified or damaged; 

c. the products must be returned, complete and unused, in their original packaging;

d. the returned items must be shipped back to the Vendor by the chosen courier within fourteen (14) days from the date on which you informed the Vendor of your decision to withdraw from the contract; 

e. the products have not been damaged.

If you have fulfilled all requirements set forth above, in accordance with consumer protection legislation, MCPorta will fully refund the price of the returned purchased products. You will only pay for the return shipping cost. 

You will be notified if the returned products cannot be accepted because they do not comply with the terms and conditions indicated above in letters a), d) and e) of the preceding paragraph. In this case, you may choose to have the products delivered to you at your own expense. If you refuse the above delivery, MCPorta reserves the right to retain the products and the amount paid for your purchase of the products. 

For Switzerland and Norway only: Please note that any duties, taxes and fees you have paid for the delivery of the purchased products, if any, shall not be refunded.

You will also be informed if your return cannot be accepted because it does not comply with the terms and conditions indicated above in letters b), c) and d) of the previous paragraph. In that case, you may choose to accept a reduced refund, of which you will be informed, due to the decrease in value of the returned products, or to have the products sent back to you at your own expense. Should you refuse this shipment, MCPorta reserves the right to retain the products and the amount noted for the decreased refund, due to the decrease in value of the returned products

II. Refund Times and Procedures

Only after MCPorta has received the returned products and checked that the products meet all requirements, will you receive an e-mail that the returned products have been accepted, or, if a decrease in value of the returned products has been detected, you will receive an e-mail informing you of the amount deducted for the decrease in refund. Whatever form of payment you used (Credit or Debit Card, PayPal), In accordance with consumer protection legislation, the refund procedure will start within fourteen (14) days of when MCPorta was informed of your decision to exercise your right to return the purchased products and once MCPorta has checked that the return was carried out in compliance with the above conditions.

The time period for refunding the amount you paid for purchasing the returned products depends on the form of payment used:

- purchase by Credit/Debit Card: refund time will depend on the card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss;

- payment by PayPal: refunds will be credited to your PayPal account and will be visible immediately. The actual reimbursement to the credit card associated with your PayPal account depends on the company that issued the card.

III. Consumer Code

These Terms and Conditions for exercising the withdrawal right form an integral part of the General Terms and Conditions of Sale. They are regulated by Estonian law, and are written according Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights and Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees.

​

​

​

​